Return Policy

Groomnest is committed to providing meticulously designed, high-quality footwear that ensures comfort and care with every step. We focus on practical designs, premium materials, and consistent quality. Each pair of shoes undergoes rigorous selection to make walking easier and wearing more worry-free. Our goal is to create simple, reliable everyday footwear that seamlessly integrates into every aspect of your life.

Our guarantee gives you peace of mind:

No one is perfect, but we always strive for perfection. In the event of a mistake, we want to ensure you have a worry-free after-sales experience.

If the wrong item is shipped, we will cover the return shipping costs. If the received item is correct and not due to our error, the return shipping costs will be borne by the buyer. Please notify us within 30 days of receiving your order, and we will work with you to resolve the issue. Please note that we do not accept returns more than 30 days after the receipt date. Please contact help@Groomnest.com to confirm the final return address.

We do not accept exchanges. If you are not satisfied with your purchase, you can request a return and repurchase the item you wish.

Order Cancellation

● If your order has already shipped:

You will receive a refund of the original payment amount, minus an $8 relisting fee (except in cases of incorrect shipment).

● If your order has been produced but not yet shipped:

You will receive a refund of the original payment amount, minus an $8 relisting fee.

Disclaimer

● Final Sale Period

● All orders are final sales and non-refundable within 30 days of receipt of the order. Return Processing Time

● We strive to process returns within 3 business days of receipt. Please note that processing times may be delayed during peak periods, especially holidays. We apologize for any inconvenience this may cause. Once we receive your returned item and confirm that it meets our return conditions, your refund will be processed within 3 business days. Please note that refunds may take an additional 1-3 business days to arrive, depending on your bank or payment service provider. If your return appears to be delayed

If you believe your return has been received but not yet processed, please contact us at help@Groomnest.com.

● Quality Inspection

The Groomnest team conducts a rigorous inspection of all items before shipping. If you receive an item with a manufacturing defect, please contact us as soon as possible and provide photographic evidence.

● Policy Changes

Groomnest reserves the right to update this policy at any time. Any changes will be posted on this page.

Thank you for shopping at Groomnest – we value your satisfaction and are ready to resolve any issues for you. If you have any questions about order cancellation or our other policies, please call +1 4423592316 or email us at help@Groomnest.com. We will respond within 24 hours, Monday through Friday.